Trouble with Calls, Texts, or Data: Step-by-Step Troubleshooting

It can be really frustrating when you are unable to make calls, send texts, or use your data. Luckily, most of these issues are pretty easy to resolve.

We’ve created a guide to help you with a few quick steps that will help you troubleshoot issues with your iOS or Android device.

General Device Troubleshooting Steps:

No matter your device, start with these basic steps first:

• Verify your plan is active – Within your account settings, you can confirm if your plan is active.
• Restart your device – Temporary issues can often be resolved with a simple reboot.
• Turn Airplane Mode on/off – Doing this for 10 seconds helps to refresh your connection.

iOS Troubleshooting (iPhone)

If you're using an iPhone, try these steps:

1. Check Network Settings

   Go to Settings > Cellular and ensure Cellular Data is turned on.

2. Update Carrier Settings

   Go to Settings > General > About. If an update is available, you’ll see a prompt to install it.

3. Reset Network Settings

   Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will erase saved Wi-Fi and Bluetooth settings, so be prepared to reconnect.

4. Ensure iMessage and FaceTime are Enabled (for texts)

   Go to Settings > Messages and Settings > FaceTime to confirm both are turned on.

Android Troubleshooting

If you're using an Android device, follow these steps:

1. Confirm Mobile Data is Enabled

   Go to Settings > Network & Internet > Mobile Network and ensure data is turned on.

2. Update Preferred Network Type

   Go to Settings > Mobile Network > Preferred Network Type and select 4G/5G Auto if available.

3. Reset Network Settings

   Go to Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth.

4. Check for Software Updates

   Go to Settings > System > Software Update and install any available updates.

If you're experiencing issues due to no or low signal reception but have access to Wi-Fi, you can make calls using Wi-Fi Calling. This can help improve call quality in areas with weak cellular coverage. To learn more about how to set this up, check out our guide on Wi-Fi Calling.

If you have tried all of the steps above or run into any issues while troubleshooting, please submit a support ticket for additional assistance. You can reach us at support@parrotmobile.com.