Caller ID (CNAM): How Your Name Shows on Outgoing Calls

Your phone number is sent with every call, but the name people see (called CNAM, or Caller ID Name) comes from a lookup by the other person's carrier. That's why your name can show on one phone and not another. Parrot Mobile doesn't set or change caller ID names, so the name shown can't be updated from your account or by support.

How caller ID names work

• Your number is sent with every call you make.
• The name is looked up by the person you're calling. Their carrier checks a shared caller name database and shows what it finds.
• Carriers use different databases, so the same call might show your name, "Wireless Caller", or just your number.
• If the person has you saved in their contacts, their phone shows the contact name instead.

Your caller ID name isn't set from your phone or from your Parrot Mobile profile name.

Can I change my caller ID name?

No. Parrot Mobile doesn't offer caller ID name changes. The best way to make sure people see your name is to ask them to save your number in their contacts. Their phone then shows the contact name no matter what their carrier's lookup returns.

Common caller ID issues

My calls show as "Spam Risk" or "Scam Likely"

The other person's carrier adds these labels based on calling patterns and reports. A number previously used by someone else can carry an old label. You can ask each carrier's labeling service to review your number:

• T-Mobile: tmocallreporting.com
• AT&T (Hiya): Hiya request form
• Verizon: voicespamfeedback.com
• All major carriers at once: freecallerregistry.com

These services are run by the carriers and their partners, so the request has to come from you.

My calls show as "No Caller ID" or "Unknown"

• iPhone: Settings > Apps > Phone > Show My Caller ID must be on.
• Android: in the Phone app, go to Settings > Calls (or Supplementary services) > Caller ID and choose Show number or Network default.
• Check you didn't dial *67 before the number, which hides caller ID for that call.

If these are set correctly and your number is still hidden, email support.

The person sees the wrong name

The name comes from their carrier's caller name database, which Parrot Mobile can't edit. Ask them to save your number in their contacts so your name shows correctly.

Related articles

• Blocking Spam Calls and Unwanted Numbers
• Updating Your Account Email, Name, and Mailing Address
• Trouble with Calls, Texts, or Data: Step-by-Step Troubleshooting