Two-Factor Authentication and Your Support PIN

Turn on two-factor authentication (2FA) under More > Settings > Security > Multi-Factor Authentication so a stolen password alone can't open your account. Your 4-digit Support PIN is on the same page. It proves it's really you when you call 611 or contact support about account changes.

Turn on two-factor authentication

1. Sign in at app.parrotmobile.com.
2. Open More (top bar on a computer, bottom bar on a phone) > Settings > Security.
3. Under Multi-Factor Authentication, click Set up next to the method you want:
   • Authenticator app: scan the QR code with an app such as Google Authenticator, Authy, or 1Password, then enter the 6-digit code.
   • Email verification: get a one-time code by email each time you sign in.
4. Save the backup codes shown after setup somewhere safe, such as a password manager. Each code works once and lets you in if you lose your phone.

Add a passkey

A passkey lets you sign in with Face ID, Touch ID, Windows Hello, or a security key instead of a password.

1. Go to More > Settings > Security.
2. Under Sign-in Methods, click Add next to Passkey.
3. Give it a name and click Register Passkey, then follow your device's prompt.

Get new backup codes

1. Go to More > Settings > Security.
2. Click Regenerate Backup Codes and enter your password.
3. Save the new list. The old codes stop working right away.

Find or change your Support PIN

Your Support PIN is required when you call support at (833) 672-7768 or 611 for account changes such as billing questions, payment retries, and usage details. Support may also ask for it by email.

1. Go to More > Settings > Security.
2. On the Support PIN card, click Reveal PIN. Click Hide PIN when you're done.
3. If you think someone else knows it, click Rotate PIN and then Confirm. A new PIN replaces the old one immediately.

Lost your authenticator and backup codes?

Email support@parrotmobile.com from the email address on your account. We verify your identity before removing 2FA so you can sign back in.

Other security tips

• Use a long, unique password. Change it under Sign-in Methods with Change password.
• Check More > Settings > Sessions now and then, and end any session you don't recognize.
• Keep your line's transfer lock on. See Porting Your Number Away from Parrot Mobile.
• Never share your password, Support PIN, Porting PIN, or backup codes by text, chat, or social media. Parrot Mobile will never ask for your password.

Related articles

• What to Do If You Can't Access Your Account
• Updating Your Account Email, Name, and Mailing Address
• How to Reach Parrot Mobile Support