Setting Your E911 Emergency Address (Required for Wi-Fi Calling)

Your E911 address is the address sent to emergency services if you call 911 over Wi-Fi calling. You need one before Wi-Fi calling will work. Set it under More > Line settings > Line info > E911 emergency address.

Why it matters

• Wi-Fi calling needs it. When you call 911 over a cell tower, the network sends your location automatically. Over Wi-Fi it can't, so first responders use the address you register.
• Use your current primary address. This is where you live or spend most of your time, not a P.O. Box.
• Each line has its own E911 address, since each phone may live somewhere different.

Set or update your E911 address

1. Sign in at app.parrotmobile.com and pick the line from the line switcher at the top.
2. Open More (top bar on a computer, bottom bar on a phone) and choose Line settings.
3. Choose Line info.
4. Under E911 emergency address, click Add address (or Edit to change it).
5. To reuse your account address, click Use my account address when asked "Use the address on file for your account?". Otherwise fill in Address, Apartment, suite, etc., City, State / Province, and Zip code.
6. Click Save.

Saving the address also switches on Wi-Fi calling for the line on our side. Changes can take a few minutes to reach the network. Then turn on Wi-Fi calling in your phone's settings. See Using Wi-Fi Calling with Parrot Mobile.

If your address won't save

• "Address could not be validated": check the spelling, ZIP code, and apartment number, and put the apartment or suite in Apartment, suite, etc., not the street line.
• "This address can't be used for your E911 emergency address": enter your current primary service address. P.O. Boxes and some commercial addresses are not accepted.
• "This address is already registered as the E911 address on too many accounts": the address is in use on several other accounts. Contact support if this is your real home address.

Common questions

Do I have to update it when I travel?

For short trips, most people leave their home address on file. If you'll be somewhere for a while and rely on Wi-Fi calling, update it to where you're staying.

Does it affect regular cell calls?

No. Calls over the cellular network send your location automatically. The E911 address is only used for calls over Wi-Fi.

Is it the same as my billing address?

No. Your billing address is under More > Settings > Profile > Your address. The E911 address is set separately for each line, although you can copy your account address with one click.

Related articles

• Using Wi-Fi Calling with Parrot Mobile
• Updating Your Account Email, Name, and Mailing Address