Porting Your Number Away from Parrot Mobile

You can move your Parrot Mobile number to another carrier at any time. Your new carrier handles the transfer. Get your Account number and Porting PIN from More > Line settings > Transfer number, set Transfer security to Unlocked, and keep your Parrot Mobile line active until the transfer finishes.

Get your transfer details

1. Sign in at app.parrotmobile.com and pick the line from the line switcher at the top.
2. Open More (top bar on a computer, bottom bar on a phone) > Line settings > Transfer number.
3. Switch Transfer security from Locked to Unlocked. We email you to confirm the line was unlocked.
4. Give your new carrier the details shown:
   • Phone number
   • Account number
   • Porting PIN
   • Billing ZIP
5. Leave the line Unlocked until the transfer completes. You don't need to lock it again afterward.

Use the name on your Parrot Mobile account as the account holder name. The Billing ZIP comes from your original signup. If it's wrong, contact support before you start the transfer.

Keep your line active until the transfer is done

• Don't cancel your Parrot Mobile line first. If you cancel, the number disconnects and the transfer fails.
• Pay any bill that's due. A suspended or past-due line can make the transfer fail.
• Once the new carrier completes the transfer, your Parrot Mobile line is released automatically and we email you.

What to expect

• Most transfers finish within a few hours, but some take up to 1 to 2 business days.
• Your service stays on Parrot Mobile until the transfer completes.
• After the transfer, the line no longer renews, so there are no future bills for it. Any calling credit stays on your Parrot Mobile account.

About the transfer lock

Every line is Locked by default, which stops anyone from moving your number without your permission. While it's locked, your account number and PIN are hidden and transfer requests are blocked.

If someone tries to move your number while it's locked, or with details that don't match ours, we block it and email you Port-out attempt blocked.

• If it was you: unlock the line under Transfer number, give your new carrier the current account number and Porting PIN, and ask them to try again.
• If it wasn't you: your number is safe and nothing else is needed. If you don't recognize the attempt, email support@parrotmobile.com right away.

Transfer failed or stuck?

1. Check that Transfer security still shows Unlocked.
2. Check the new carrier used the exact Account number, Porting PIN, Billing ZIP, and name shown in your account.
3. Make sure the line is active and has no unpaid bill. Lines activated in the last 24 hours can't be transferred out yet.
4. Still stuck? Email support@parrotmobile.com with the phone number and the error your new carrier gave you.

Related articles

• Cancelling a Line or Closing Your Account
• Two-Factor Authentication and Your Support PIN
• Porting Your Number to Parrot Mobile