You can take your Parrot Mobile number with you to another carrier at any time. The new carrier handles the actual transfer — you just need to give them three things from your dashboard:
Your phone number
Your account number
Your porting PIN
Important: Don't Cancel Until the Port Completes
Your line must remain active for the port to your new carrier to succeed.
Do not cancel your Parrot Mobile line before the port is complete.
Once the new carrier successfully ports the number, your Parrot Mobile line is automatically released.
If you cancel first, the number disconnects and the port will fail.
Find Your Account Number and Porting PIN
For security, port-out details are hidden behind a port lock. To view them:
Sign in at https://www.parrotmobile.com/app.
Open the line you want to port out.
Go to Settings.
In the Port Out Security card, switch the toggle to Unlocked.
Your Account Number and Porting PIN are now visible. Share both with your new carrier along with the phone number being ported.
Once your new carrier confirms they have what they need, switch the toggle back to Locked to prevent unauthorized port-out attempts.
Treat the account number and PIN like any other login secret — only share them with the carrier you're moving to.
Give Your New Carrier
Most carriers will ask for:
| Field | Where to find it |
|---|---|
| Phone number | The line in your Parrot Mobile dashboard |
| Account number | Settings > Port Out Security (after unlocking) |
| Porting PIN / transfer PIN | Settings > Port Out Security (after unlocking) |
| Account holder name and ZIP code | The name and ZIP on file with us |
Use the same name and ZIP code we have on file (visible in the line's Settings tab) so the port doesn't get rejected for a name or address mismatch.
What to Expect
Most ports complete within a few hours, but they can take up to 24-48 hours.
Until the port completes, your service stays on Parrot Mobile.
Once the port finishes, your Parrot Mobile line is released automatically. You'll see the line removed from your dashboard.
Your final bill (if any) will reflect service through the moment the port completed.
Port Failed or Stuck?
Confirm the new carrier used the exact account number, PIN, name, and ZIP shown in your dashboard.
Make sure your line is still active and the port lock is unlocked.
If the new carrier reports a "PIN incorrect" or "account info mismatch" error, double-check Port Out Security in your dashboard and re-share the latest values.
For anything else, email us at support@parrotmobile.com with the line's phone number and the message your new carrier showed you.
Looking to bring a number to Parrot Mobile instead? See Porting Your Number to Parrot Mobile.
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