Porting Your Number Away from Parrot Mobile

You can take your Parrot Mobile number with you to another carrier at any time. The new carrier handles the actual transfer - you just need to give them three things from your dashboard:

• Your phone number

• Your account number

• Your porting PIN

Important: Don't Cancel Until the Port Completes

Your line must remain active for the port to your new carrier to succeed.

• Do not cancel your Parrot Mobile line before the port is complete.

• Once the new carrier successfully ports the number, your Parrot Mobile line is automatically released.

• If you cancel first, the number disconnects and the port will fail.

• Keep your account in good standing - your line should be active with no unpaid invoices. A suspended or past-due line can cause the port to be rejected.

Find Your Account Number and Porting PIN

For security, port-out details are hidden behind a port lock. To view them:

1. Sign in at https://www.parrotmobile.com/app.

2. Open the line you want to port out.

3. Go to Settings.

4. In the Port Out Security card, switch the toggle to Unlocked.

5. Your Account Number and Porting PIN are now visible. Share both with your new carrier along with the phone number being ported.

6. Leave the toggle on Unlocked until your transfer is complete. Your new carrier needs the line unlocked to pull your number, and the port will fail if it's locked. You don't need to lock it again afterward - once the number ports successfully, the line is released automatically.

About the Port-Out Lock

The port-out lock is a security feature that stops anyone from transferring your number to another carrier without your permission. While the lock is on, your account number and porting PIN are hidden and any transfer request is automatically blocked.

If a transfer is attempted while your line is locked - or if the details provided don't match what we have on file - we block the request and send you a "Port-Out Attempt Blocked" security email.

• If it was you (or your new carrier acting for you): unlock the line in Settings > Port Out Security, then re-share your current account number and porting PIN with your new carrier and try again.

• If it wasn't you: no action is needed - the lock did its job and your number is still safe. We recommend reviewing your account security and emailing support@parrotmobile.com right away if you don't recognize the attempt.

Give Your New Carrier

Most carriers will ask for:

Field

Where to find it

Phone number

The line in your Parrot Mobile dashboard

Account number

Settings > Port Out Security (after unlocking)

Porting PIN / transfer PIN

Settings > Port Out Security (after unlocking)

Account holder name and ZIP code

The name and ZIP on file with us

Use the same name and ZIP code we have on file (visible in the line's Settings tab) so the port doesn't get rejected for a name or address mismatch.

What to Expect

• Most ports complete within a few hours, but they can take up to 24-48 hours.

• Until the port completes, your service stays on Parrot Mobile.

• Once the port finishes, your Parrot Mobile line is released automatically. You'll see the line removed from your dashboard.

• Your final bill (if any) will reflect service through the moment the port completed.

Port Failed or Stuck?

• Confirm the new carrier used the exact account number, PIN, name, and ZIP shown in your dashboard.

• Make sure your line is still active and the port lock is unlocked.

• If the new carrier reports a "PIN incorrect" or "account info mismatch" error, double-check Port Out Security in your dashboard and re-share the latest values.

• For anything else, email us at support@parrotmobile.com with the line's phone number and the message your new carrier showed you.

Looking to bring a number to Parrot Mobile instead? See Porting Your Number to Parrot Mobile.