Failed Payments, Past Due Lines, and Reactivating

If a payment fails, pay the open bill from the line's Overview or Billing tab, or without signing in at parrotmobile.com/pay-bill. A suspended line comes back within minutes of payment. If a line stays unpaid for 29 days after suspension, it is disconnected and the number is lost.

What happens when a payment fails

1. We try again. Each renewal bill is created about 3 days before the renewal date. If the card is declined, we retry automatically over the next few days and email you each time.
2. The line shows as past due. The line's Overview shows You owe $X with a Pay button.
3. The line is suspended if the bill is still unpaid after the retries, usually around the renewal date. Overview shows Service suspended, and talk, text, and data stop working. Your number and account are kept.
4. Final notice. We email a final notice 4 days before the line would be disconnected.
5. Disconnection. After 29 days suspended, the line is disconnected and the phone number is released. It usually cannot be recovered.

How to pay and get back online

Option 1: From your account

1. Sign in at app.parrotmobile.com and pick the line from the line switcher at the top.
2. On Overview, click the Pay button on the top card (it shows the amount, for example "Pay $25.00"). You can also open the Billing tab and click Pay Now next to the bill under Bills to pay.
3. Confirm the payment. If the card on file keeps failing, choose or add a different card.

Option 2: Without signing in

1. Go to parrotmobile.com/pay-bill.
2. Enter your Parrot Mobile phone number and verify with the email or ZIP code on file.
3. Enter the 6-digit code we text or email you, then pay on the secure payment page.

After paying

• Service resumes within a few minutes.
• If you still have no signal after 15 minutes, restart the phone or toggle Airplane Mode. Then see Fixing "No Service" or "SOS Only" on Your Phone.

Stop it happening again

• Update the card for the line. Add a new card under More > Account billing, then select it on the line's Billing tab under Card for this line. See How to Update Payment Information.
• Check Auto-pay. On the line's Billing tab, make sure Auto-pay is on. If it is off, you must pay each bill yourself.
• Keep a backup card saved on your account.
• Add support@parrotmobile.com to your contacts so billing emails don't land in spam.

Why payments fail

• Expired card: add the new card and select it for the line.
• Declined by the bank: call the number on the back of the card. Banks sometimes block recurring phone charges as suspected fraud.
• ZIP code mismatch: the billing ZIP must match what your bank has on file.
• Insufficient funds or a pending hold: wait for the hold to clear or use another card.
• Prepaid debit card: many block recurring charges. Use a regular credit or debit card if you can.
• Extra bank verification: some banks ask you to approve the payment in their app. Complete it, then try paying again.

Need more time?

Contact support before the line is disconnected. Include the last 4 digits of the card and the date of the failed charge, and we can see the bank's decline reason and help you work it out.

Related articles

• Why Is My Line Suspended?
• How to Update Payment Information
• Billing Cycle FAQs