Adding a New Line to Your Account

You can run multiple phone lines under a single Parrot Mobile account — useful for family members, a work line, a tablet, or a smartwatch. Each line gets its own phone number, plan, and SIM (or eSIM), and they all bill to the same payment method.

Before You Add a Line

Have these ready:

• The device the new line will go on (or a SIM card to install in it later).

• Confirm the device is unlocked by its previous carrier and compatible with our network by entering its IMEI on the Bring Your Own Phone page. Carrier-locked or unsupported devices will appear to install the SIM/eSIM but the network will reject activation. See Supported Devices & Compatibility.

• Whether you'll use an eSIM (digital, available immediately) or a physical SIM (mailed). See Physical SIM vs. eSIM: What's the Difference?.

• If you're transferring an existing number from another carrier, the account number, port-out PIN, and ZIP code from that carrier. See Porting Your Number to Parrot Mobile.

How to Add a Line

1. Sign in at https://www.parrotmobile.com/app.

2. From your dashboard, click Add Line (or visit https://www.parrotmobile.com/checkout while signed in).

3. Choose a plan for the new line. Each line can have a different plan — you might pair a larger data plan for the heavy user with a smaller plan for a kid's phone.

4. Choose SIM type:

   • eSIM — activates immediately after checkout. Best if your device supports eSIM.

   • Physical SIM — mailed to your address.

5. Choose your number:

   • New number — pick from available numbers in your area.

   • Transfer (port) a number — bring your existing number from another carrier.

6. Review the prorated charges (your new line is billed for the rest of the current cycle, then on your normal billing date going forward).

7. Confirm and pay.

After Checkout

• For eSIM, you'll get instructions on the dashboard to install the eSIM on your device. See Setting Up Your SIM or eSIM.

• For physical SIM, you'll get tracking once the SIM ships. When it arrives, follow the activation steps in Activating Your Service and Fixing Activation Issues.

• Once active, the new line shows up on your dashboard alongside your existing lines, with its own usage, voicemail, and settings.

Billing

• All lines on your account share one payment method and one invoice.

• Each new line is prorated for the days remaining in the current billing cycle. From the next cycle onward, all lines bill together on your normal date.

• You can see a per-line breakdown in Settings > Billing > Invoices.

For more on how invoices work, see Billing Cycle FAQs.

Need Help?

If you run into trouble adding a line — payment fails, port doesn't go through, or activation gets stuck — email support@parrotmobile.com and we'll get you sorted.