International Roaming: Pay-As-You-Go Explained

International roaming is pay-as-you-go. Charges come out of your Calling credit balance at per-use rates, with no daily fees or roaming packages required. Roaming turns on automatically once your calling credit is at least $10, so the only thing to do before you travel is add funds.

Before you travel

1. Check the rates for your destination on our International Roaming page. Roaming works in 200+ countries.
2. Add calling credit. Your balance must be at least $10 for roaming to work. See the steps below.
3. Make sure your plan includes talk minutes if you want to make calls abroad (see the note below).
4. Turn on Wi-Fi calling as a free backup. Set your E911 address first, then use your phone's Wi-Fi calling setting. See Using Wi-Fi Calling with Parrot Mobile.
5. Turn on data roaming on your phone. iPhone: Settings > Cellular > Cellular Data Options > Data Roaming. Android: Settings > Network & Internet > SIMs > Roaming.

What calling credit is

Calling credit is a prepaid balance that pays for usage your plan does not cover:

• International calling from the US to countries outside your plan's included list. See International Calling: Available Countries & Setup.
• International roaming data, calls, and texts while you are outside the US.

Good to know:

• It is shared across your account. All lines on your account draw from the same balance. More > Account billing > International calling & roaming lists the lines using it.
• It is not used for your monthly plan. Plan renewals are charged to each line's card. Referral rewards and promotions are a separate Account credit that applies to your bills.
• Funds stay on your account while you have active service.

Add calling credit

1. Sign in at app.parrotmobile.com.
2. On any line's Overview tab, find the Calling credit card and click Add funds. You can also go to More > Account billing and click Add funds under International calling & roaming.
3. In Add international calling & roaming funds, choose an amount (minimum $20, maximum $500) and a card.
4. Click Confirm top-up. The new balance shows up shortly.

Roaming top-ups

Some plans offer one-time roaming packs of international data, minutes, or texts. If they are available for your line, you will find them on the line's Top up tab under International roaming top-ups. Click Add to line, then Complete purchase. While you are roaming, the International roaming card on Overview shows what you have used.

Roaming isn't working

1. Check your balance. Roaming needs at least $10 of calling credit. If your balance dropped below that, add funds.
2. Check the country. Roaming only works in countries listed on our International Roaming page. In an unsupported country, roaming turns off automatically.
3. Check data roaming is turned on in your phone's settings.
4. Calls failing but data works? Your plan may not include talk minutes. Add a talk minute top-up.
5. Restart your phone or toggle Airplane Mode so it registers on a local partner network. You can also pick a network manually in your phone's network settings.
6. Use Wi-Fi calling on Wi-Fi while you wait for help.

If it still doesn't work, contact support with the country you are in and what fails (calls, texts, or data). Our team can also turn roaming on for your line if it did not turn on automatically.

Related articles

• International Calling: Available Countries & Setup
• Using Wi-Fi Calling with Parrot Mobile
• Changing Your Plan and Buying Top-Ups