Fixing "No Service" or "SOS Only" on Your Phone

No Service, SOS, or Searching means your phone can't connect to a regular network for your line. First check that your line is active in your account, then toggle Airplane Mode and restart. If it's still stuck, reset network settings or check the phone's network selection.

Step 1: Check your line is active

1. Sign in at app.parrotmobile.com and pick the line from the line switcher at the top.
2. Look at the top card on the line's Overview:
   • Service suspended or You owe $X: pay with Pay $X. See Why Is My Line Suspended?
   • Getting your line ready: activation isn't finished. See Activating Your Service (and What to Do If It Doesn't Work).
   • Your line is active: continue below.
3. Go to More (top bar on a computer, bottom bar on a phone) > Line settings > SIM. If an eSIM shows Not installed yet, install it first. See Setting Up Your SIM or eSIM.

Step 2: Quick fixes

1. Turn Airplane Mode on for 10 seconds, then off.
2. Restart the phone (fully power off, then on).
3. Physical SIM: remove the SIM tray and reinsert the card.
4. eSIM or dual SIM: make sure the Parrot Mobile line is turned on. iPhone: Settings > Cellular, tap the line, turn on Turn On This Line. Android: Settings > Network & Internet > SIMs, tap the line, turn on Use SIM.
5. Move near a window or outside. Some buildings block signal.

Step 3: Network selection

• iPhone: Settings > Cellular > Network Selection. Turn Automatic off, wait for the list, then turn it back on. If it stays off, pick T-Mobile.
• Android: Settings > Network & Internet > SIMs, tap the line, turn Automatically select network off and back on, or pick T-Mobile manually.

Step 4: Carrier settings and network reset

1. iPhone carrier update: on Wi-Fi, open Settings > General > About and tap Update if prompted.
2. Reset network settings (clears Wi-Fi passwords and Bluetooth pairings):
   • iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
   • Android: Settings > System > Reset options > Reset Mobile Network Settings (or Reset Wi-Fi, mobile & Bluetooth).
3. Restart the phone after the reset.

What SOS means

SOS or Emergency calls only means the phone can reach 911 but can't use your line on the network. Common causes:

• The line is still activating, or is suspended.
• The eSIM was deleted or a replacement SIM was ordered, so the old SIM no longer works. See Replacing Your SIM or eSIM.
• The phone is locked to another carrier or reported lost or stolen. Check it with the IMEI tool on our Bring Your Own Phone page. See Supported Devices & Compatibility.

Weak coverage

If you're somewhere new, check the coverage map. Indoors with Wi-Fi, turn on Wi-Fi calling so calls and texts work over your internet. See Using Wi-Fi Calling with Parrot Mobile.

Still no service?

Call (833) 672-7768 from another phone (611 won't work without service), or email support@parrotmobile.com with:

• Phone make and model, and software version.
• eSIM or physical SIM.
• Exactly what the status bar says (No Service, SOS, or Searching).
• Your city or ZIP code, and whether other phones nearby have signal.

Related articles

• Trouble with Calls, Texts, or Data: Step-by-Step Troubleshooting
• Network Coverage & Signal Issues
• Why Is My Line Suspended?