How to Update Payment Information

Add or remove cards under More > Account billing, then choose which card each line uses on that line's Billing tab under Card for this line. A new card is not charged for a line until you select it there.

How payment methods work

• Your saved cards belong to your account and can be used by any line. One card is marked Default.
• Each line has its own card for renewals and one-time purchases such as top-ups and plan changes. Different lines can use different cards.

Add a new card

1. Sign in at app.parrotmobile.com.
2. Open More (top bar on a computer, bottom bar on a phone) and choose Account billing.
3. Under Payment methods, click Add New Payment Method.
4. Enter the card details and save.

Change the card a line uses

1. Pick the line from the line switcher at the top of the page.
2. Open the line's Billing tab.
3. On the Card for this line card, click Change card (or Select a card if none is set).
4. In Select payment method, pick the card and click Save changes.

You can also add a brand new card from the same window with Add new payment method. Repeat for each line you want to move to the new card.

Remove a card

1. Go to More > Account billing.
2. Under Payment methods, choose delete on the card you want to remove.
3. In Delete Payment Method, tick I understand the consequences and want to proceed with deletion and confirm.

Pay a bill right now

To pay an open bill, go to the line's Billing tab and click the Pay button on the balance card (it shows the amount due, for example "Pay $25.00"), or Pay Now next to the bill under Bills to pay. You can also pay without signing in at parrotmobile.com/pay-bill using your Parrot Mobile number and a one-time code.

Tips to avoid failed payments

• Update the card before it expires.
• Keep a second card saved as a backup.
• If your bank blocks the charge, call the number on the back of the card and ask them to approve charges from Parrot Mobile.

Related articles

• Failed Payments, Past Due Lines, and Reactivating
• Billing Cycle FAQs
• Changing Your Plan and Buying Top-Ups