Billing Cycle FAQs

Each Parrot Mobile line has its own billing cycle that renews on the same day each month, based on when the line activated. The top card on the line's Overview tab shows when it renews, for example "Renews in 12 days".

How does billing work with multiple lines?

Every line bills on its own schedule, with its own bill and its own card. Lines do not share one bill.

Example: Line 1 activated on the 15th, so it renews around the 15th of each month. Line 2 activated on the 22nd, so it renews around the 22nd. You get a separate bill for each.

When am I charged?

• We create each line's renewal bill about 3 days before its renewal date.
• With Auto-pay on, we charge the line's card around that time, so a charge can appear a few days before the renewal date.
• If the charge fails, we retry automatically over the next few days and email you. See Failed Payments, Past Due Lines, and Reactivating.

Where do I find my renewal date?

1. Sign in at app.parrotmobile.com and pick the line from the line switcher at the top.
2. On Overview, the top card shows Renews in X days, Renews today, or Payment overdue.
3. If you prepaid a multi-month plan, it shows Paid for X more days instead.

Where do I see my bills?

• One line: open the line's Billing tab. Bills to pay lists open bills, and Billing history lists past bills with View and Download.
• All lines: go to More > Account billing and scroll to Invoices.

For what each charge on a bill means, see "Understanding Your Bill" in this Billing & Pricing section.

How do multi-month plans bill?

If you chose a 6- or 12-month billing term, you pay for the whole term up front. The Your plan card on Overview shows how far the term is prepaid, and your card is not charged again until the term ends. Your data, minutes, and texts still refresh every month during the term.

Can I turn off auto-renewal?

There are two different settings, and they do very different things:

• Turn off Auto-pay (line's Billing tab > Auto-pay > Turn off). Your line stays active and we still create a bill each cycle, but your card is not charged automatically. You pay each bill yourself. If a bill goes unpaid, the line is suspended and can eventually be disconnected.
• Cancel service (More > Line settings > Cancel service). This ends the line at the end of the period you have already paid for, and the phone number is permanently released. See Cancelling a Line or Closing Your Account.

Do unused data and minutes roll over?

No. Plan allowances and top-ups reset at each renewal and unused amounts do not carry over.

Related articles

• How to Update Payment Information
• Changing Your Plan and Buying Top-Ups
• Failed Payments, Past Due Lines, and Reactivating
• Cancelling a Line or Closing Your Account