Call (833) 672-7768 from any phone, or dial 611 from your Parrot Mobile phone, to talk to our AI voice assistant. You can also email support@parrotmobile.com or submit a ticket in our Help Center. We aim to reply to emails and tickets within 72 hours.
Ways to reach us
- Phone: call (833) 672-7768 from any phone, or dial 611 from your Parrot Mobile phone, to reach our AI voice assistant. Use the full number if your line has no service or you're calling from another phone. It can check your usage, bills, and number transfer status, take a payment, change your plan, buy a top-up, and open a ticket for our team when it can't solve something. For account details you'll be asked for your 4-digit Support PIN, or it can send you a one-time code instead.
- Email: support@parrotmobile.com for anything about your account, billing, activation, or service. Every email creates a ticket and you get a confirmation reply.
- Help Center ticket: go to support.parrotmobile.com and click Submit a Ticket, or open the ticket form directly.
- Contact form: not a customer yet? Use the form on our Contact page for questions about plans, coverage, or getting started.
We don't offer live chat. Calling (833) 672-7768 or 611, email, and tickets are the ways to reach support.
Get help from your account
- Sign in at app.parrotmobile.com.
- Open More (top bar on a computer, bottom bar on a phone) and choose Support.
- You land in our Help Center, where you can search articles or submit a ticket.
Find your Support PIN
- Sign in and open More > Settings > Security.
- On the Support PIN card, click Reveal PIN.
- If you think someone else knows it, click Rotate PIN and Confirm to get a new one.
See Two-Factor Authentication and Your Support PIN for more.
Help us help you faster
Email from the address on your account and include the phone number of the line, the device model, and what you have already tried. For payment issues, include the last 4 digits of the card and the date of the charge.
Other email addresses
- General questions: hello@parrotmobile.com for plans, coverage, or getting started.
- Legal and business: legal@parrotmobile.com for legal matters and partnerships.
Follow us
We share updates and mobile tips as @parrotmobilehq. Social media is not a support channel, so please don't post account details there.
Related articles
- Two-Factor Authentication and Your Support PIN
- What to Do If You Can't Access Your Account
- Trouble with Calls, Texts, or Data: Step-by-Step Troubleshooting
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