Trouble with Calls, Texts, or Data: Step-by-Step Troubleshooting

Most call, text, and data problems are fixed by checking your line in your account, then restarting your phone or toggling Airplane Mode. Start with the account checks below, since an unpaid bill, a used-up allowance, or a feature that's switched off looks exactly like a phone problem.

Step 1: Check your line in your account

1. Sign in at app.parrotmobile.com and pick the line from the line switcher at the top.
2. Look at the top card on the line's Overview:
   • You owe $X or Service suspended: pay the bill with the Pay $X button. See Why Is My Line Suspended?
   • You are out of data, minutes, or texts, Almost out, or Running low: click Add a top-up, or wait for your renewal.
   • Getting your line ready: activation is still in progress. See Activating Your Service (and What to Do If It Doesn't Work).
   • Your line is active: the account is fine. Keep going.
3. Check This cycle on Overview to see how much talk, text, and data you have left.
4. Go to More (top bar on a computer, bottom bar on a phone) > Line settings > Line features and make sure Talk, Text, and Data are on. Changes can take a few minutes to reach the network.

Step 2: Quick fixes on your phone

1. Turn Airplane Mode on for 10 seconds, then off.
2. Restart your phone (fully power off, then on).
3. Make sure the Parrot Mobile SIM or eSIM line is turned on, and on phones with two lines, that it's selected for calls, texts, and cellular data.
4. Install any software update.

Step 3: iPhone settings

1. Cellular data: Settings > Cellular, turn on Cellular Data.
2. Carrier settings update: on Wi-Fi, open Settings > General > About. If an update is available, a pop-up appears. Tap Update.
3. Texts: Settings > Apps > Messages, make sure MMS Messaging is on.
4. Reset network settings (clears saved Wi-Fi passwords): Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

Step 4: Android settings

1. Mobile data: Settings > Network & Internet > SIMs, turn on Mobile data.
2. Network type: on the same screen, set Preferred network type to 5G or LTE (auto).
3. Reset network settings: Settings > System > Reset options > Reset Mobile Network Settings (or Reset Wi-Fi, mobile & Bluetooth).

Specific problems

• Data doesn't work but calls do: set your APN. See APN Settings for Android and iPhone.
• Pictures or group texts fail: see Group Messaging and MMS Troubleshooting.
• Texts from iPhone users not arriving after leaving iPhone: see Deregistering iMessage After Switching Carriers.
• International calls fail: see International Calling: Available Countries & Setup.
• No Service or SOS: see Fixing "No Service" or "SOS Only" on Your Phone.
• Weak signal indoors: turn on Wi-Fi calling. See Using Wi-Fi Calling with Parrot Mobile.

Still not working?

Call (833) 672-7768 (or 611 if your line can make calls), or email support@parrotmobile.com with your phone model, what isn't working (calls, texts, or data), any error message, and your city or ZIP code.

Related articles

• Fixing "No Service" or "SOS Only" on Your Phone
• Network Coverage & Signal Issues
• APN Settings for Android and iPhone