Change a line's plan from Overview > Your plan > Change plan. Upgrades take effect right away and credit the unused value of your current plan. Downgrades are scheduled for your next renewal at no charge. For a one-time boost of data, minutes, or texts, use the line's Top up tab instead.
Change your plan
- Sign in at app.parrotmobile.com and pick the line from the line switcher at the top.
- On Overview, find the Your plan card and click Change plan.
- Pick the new plan and click Continue.
- If the plan offers longer terms, choose a Billing term: Monthly, or a multi-month term that shows how much you save (for example "Save 10%").
- Review the Payment summary, tick the acknowledgements, and confirm with Pay $X & change plan for an upgrade, or Schedule downgrade for a downgrade.
Plan changes apply only to the line you selected. Repeat for each line you want to change. Browse current plans on our Plans page.
Upgrades vs downgrades
Upgrade (more data, or a longer term)
- Takes effect as soon as payment completes.
- The unused value of your current plan is credited toward the new plan and shown as Credits applied. Credits apply to the new plan only and are not refunded as cash.
- Your billing cycle resets to today, so the next renewal is in 30 days (or at the end of the new multi-month term).
Downgrade (less data, or a shorter term)
- Scheduled for your next renewal. Nothing is charged now and you keep your current plan until then.
- Your plan shows "A plan change is scheduled for your next renewal."
- To undo it, click Cancel change on the Your plan card, then Yes, cancel the change.
When plan changes are not available
Plan changes are paused within 24 hours of your renewal date, so try again after the line renews. After a plan change goes through, you need to wait about a week before changing that line's plan again.
Buy a top-up
A top-up is a one-time add-on for extra data, talk minutes, or texts on top of your plan. It is handy when you are about to run out before renewal, or when your plan does not include something you need for a month.
- Pick the line and open the Top up tab. The Buy more data, Buy more minutes, and Buy more messages links on the This cycle card on Overview also take you there.
- Choose from Data top-ups, Talk minute top-ups, Text message top-ups, or International roaming top-ups (options vary by plan).
- Click Add to line on the one you want.
- In Purchase top-up, pick a card and click Complete purchase.
Top-ups are available right after purchase, are a one-time purchase that does not auto-renew, and expire at your next renewal. Unused amounts do not roll over.
Need to call internationally on a data-only plan?
International calls need talk minutes on your plan, even with calling credit loaded. A Talk minute top-up turns on calling for the rest of the cycle. See International Calling: Available Countries & Setup.
Top-ups vs calling credit
- Top-ups add data, minutes, or texts to one line for the current cycle.
- Calling credit is a prepaid balance for international calls and roaming charges, shared by your account. Add it from the Calling credit card on Overview. See International Roaming: Pay-As-You-Go Explained.
Common questions
Why can't I pick a plan I see on the website?
Some plans are only offered to new lines or in certain terms. If a plan you want is missing from Change plan, contact support.
I upgraded but my usage didn't change
The network can take a few minutes to apply a new plan. If usage on Overview still looks wrong after an hour, restart your phone and contact support if it persists.
Related articles
- Choosing the Right Parrot Mobile Plan
- Billing Cycle FAQs
- International Roaming: Pay-As-You-Go Explained
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