Switching Phones - Moving Your SIM or eSIM to a New Device

To move a physical SIM, power off both phones and swap the card. To move an eSIM, use your phone's built-in transfer if it's offered, or order a replacement eSIM from More > Line settings > SIM > Replace SIM and install it on the new phone.

Before you start

• Make sure the new phone is unlocked and compatible. Enter its IMEI on the Bring Your Own Phone page. See Supported Devices & Compatibility.
• Charge both phones and connect them to Wi-Fi.
• Sign in to app.parrotmobile.com on a computer or another device, so you can get a QR code without needing the new phone to be online.

Move a physical SIM

1. Power off the old phone and remove the SIM with the ejector pin or a paperclip.
2. Insert the SIM into the new phone. Most modern phones use the Nano size.
3. Power on the new phone. You should see signal within a few minutes.
4. If data or picture messages don't work, set the APN. See APN Settings for Android and iPhone.

Move an eSIM

iPhone to iPhone

During setup of the new iPhone, iOS may offer Transfer From Nearby iPhone for your cellular plan. If it does, approve it on the old iPhone and the eSIM moves over. If it isn't offered or doesn't work, order a replacement eSIM (below).

Android, or switching between iPhone and Android

Built-in eSIM transfer varies by manufacturer and often doesn't work across brands. Ordering a replacement eSIM is the reliable option.

Order a replacement eSIM

1. Sign in and pick the line from the line switcher at the top.
2. Open More (top bar on a computer, bottom bar on a phone) > Line settings > SIM.
3. On the Replace SIM card, click Start replacement and choose Replace with eSIM.
4. Tick the box confirming the change is instant, then click Replace SIM and pay the $3.00 fee.
5. Install the new eSIM on the new phone from the email or from the SIM page. See Setting Up Your SIM or eSIM.

After the switch

1. Make a test call and send a text and a picture message.
2. Turn off Wi-Fi and load a website to check mobile data.
3. Turn on Wi-Fi calling on the new phone if you use it. Your E911 address stays on file. See Using Wi-Fi Calling with Parrot Mobile.
4. Moving from an iPhone to an Android phone? Deregister iMessage so texts from iPhone users reach you. See Deregistering iMessage After Switching Carriers.

Related articles

• Replacing Your SIM or eSIM
• Setting Up Your SIM or eSIM
• APN Settings for Android and iPhone