Cancelling a Line or Closing Your Account

To cancel a line, go to More > Line settings > Cancel service. Service continues until the end of the period you have already paid for, then the line closes and the phone number is permanently disconnected. You can undo it with Keep my service any time before that date.

Before you cancel

• Switching carriers? Don't cancel first. Start the transfer with your new carrier using the details under More > Line settings > Transfer number. The line closes on its own when the transfer completes.
• Just want to stop automatic charges? Turn off Auto-pay on the line's Billing tab instead. The line stays active and you pay each bill yourself.
• Plan too big or too expensive? You can move to a smaller plan from Overview > Your plan > Change plan. See Changing Your Plan and Buying Top-Ups.

Cancel a line

1. Sign in at app.parrotmobile.com and pick the line from the line switcher at the top.
2. Open More (top bar on a computer, bottom bar on a phone) and choose Line settings.
3. Choose Cancel service ("End service on this line"), then click Cancel service.
4. The dialog shows the date your service continues until. Under Why are you cancelling?, pick a reason.
5. Click Cancel my service, or Go back to keep it.

The page then shows Cancellation scheduled with the end date, and the line's Overview shows Service ending. No further renewal bills are created for the line.

Changed your mind?

1. Pick the line and open Overview, or go to More > Line settings > Cancel service.
2. Click Keep my service and confirm.
3. Auto-renewal is restored and the line continues normally from its next billing date.

This only works before the end date. Once the line has closed, the number cannot be restored.

Closing your whole account

Cancel each line using the steps above. Once every line has closed, your account has no active service and no further bills. If you also want your personal data deleted, email support@parrotmobile.com from the email address on your account so we can verify you.

Common questions

Do I get a refund for the rest of the month?

Your line keeps working until the end of the period you already paid for. For any refund or billing question, email support with the phone number and the cancellation date.

What happens to my calling credit, top-ups, and voicemails?

Unused top-ups, plan allowances, and voicemails end when the line closes. Calling credit is shared by your account, so it stays available to your other active lines. If this was your last line, contact support before the end date about any remaining balance.

I cancelled but was still charged

A bill may already have been created up to 3 days before your renewal date. Check the line's Billing tab and contact support with the details.

Related articles

• Porting Your Number Away from Parrot Mobile
• Billing Cycle FAQs
• Changing Your Plan and Buying Top-Ups