Deregistering iMessage After Switching Carriers

If you moved your number from an iPhone to an Android phone, turn off iMessage for your number or texts from iPhone users may never reach you. If you still have the old iPhone, turn off iMessage and FaceTime on it. If you don't, use Apple's free Deregister iMessage page.

Signs iMessage is still registered

• iPhone friends' texts to you show blue on their phone, but you never get them.
• You only miss texts from iPhone users. Android users come through fine.
• You're missing from group chats that include iPhone users.

Option 1: On your old iPhone (fastest)

Do this before removing the SIM or eSIM if you can.

1. Open Settings > Apps > Messages and turn off iMessage.
2. Open Settings > Apps > FaceTime and turn off FaceTime.

Option 2: Apple's deregister page (no iPhone needed)

1. Go to selfsolve.apple.com/deregister-imessage.
2. Choose your country and enter your phone number.
3. Apple texts a confirmation code to your number, which now arrives on your Parrot Mobile phone. Enter it on the page.
4. Allow a few hours for it to take full effect.

Option 3: Remove the number from your other Apple devices

An iPad or Mac signed in to your Apple Account can keep your number registered. On each one:

• iPad: Settings > Apps > Messages > Send & Receive, and uncheck your phone number.
• Mac: Messages > Settings > iMessage, and uncheck your phone number.

After deregistering

• Ask an iPhone friend to send you a new text. It should show green on their phone and arrive on yours.
• If their chat with you is still blue, ask them to delete the old conversation and start a new one.
• Moved to a new iPhone instead? iMessage turns back on automatically with your Parrot Mobile line. No deregistering needed.

Still missing texts?

Wait a few hours after deregistering, then check your phone's messaging setup with Group Messaging and MMS Troubleshooting. If that doesn't help, email support@parrotmobile.com with which contacts are affected.

Related articles

• Group Messaging and MMS Troubleshooting
• Porting Your Number to Parrot Mobile
• Switching Phones - Moving Your SIM or eSIM to a New Device