Group Messaging and MMS Troubleshooting

Picture messages, videos, and most group texts use MMS, which sends over mobile data, not Wi-Fi. If regular texts work but pictures or group messages don't, make sure your plan includes data, Mobile data is on (even on Wi-Fi), and your MMSC is set to http://wholesale.mmsmvno.com/mms/wapenc.

Quick checklist

1. Your plan includes data. On a talk-only plan, regular texts work but MMS doesn't. Add a data top-up or change plans. See Changing Your Plan and Buying Top-Ups.
2. Mobile data is on in your phone's settings, even when you're connected to Wi-Fi.
3. Text and Data are on for the line. Sign in at app.parrotmobile.com, pick the line from the line switcher at the top, and check More > Line settings > Line features.
4. You have data left under This cycle on the line's Overview.
5. Your APN is correct: APN wholesale, MMSC http://wholesale.mmsmvno.com/mms/wapenc. See APN Settings for Android and iPhone.
6. Restart your phone, then resend the message.

iPhone

1. Open Settings > Apps > Messages and turn on MMS Messaging and Group Messaging.
2. Go to Settings > Cellular > Cellular Data Network and check the MMS section: APN wholesale, MMSC http://wholesale.mmsmvno.com/mms/wapenc.
3. Stuck in a broken group thread? Turn iMessage off, restart the phone, and turn it back on.

Android

1. In Google Messages, tap your profile picture > Messages settings > Advanced and turn on Auto-download MMS. On Samsung Messages: three-dot menu > Settings > More settings > Multimedia messages.
2. Check Access Point Names in your SIM settings and make sure the Parrot Mobile APN is selected with the MMSC above.
3. Delete any leftover MMS-only APN from an old carrier.

Group texts with iPhone and Android users

• Mixed groups can't use iMessage, so they use MMS or RCS. On iPhone they show as green bubbles, which is expected.
• Everyone in the group needs MMS set up. One phone with the wrong settings can break the thread for everyone.
• If a new member can't see messages, start a new group thread.

Switched from an iPhone to Android?

If texts from iPhone users aren't reaching you, your number may still be registered with iMessage. See Deregistering iMessage After Switching Carriers.

Still not working?

Email support@parrotmobile.com with your phone model and software version, a screenshot of your APN screen, and whether regular texts to the same person work.

Related articles

• APN Settings for Android and iPhone
• Deregistering iMessage After Switching Carriers
• Trouble with Calls, Texts, or Data: Step-by-Step Troubleshooting