Every Parrot Mobile line with talk minutes includes carrier voicemail. Check messages by pressing and holding 1 on your phone's dial pad, or in your phone's visual voicemail. To reset your voicemail PIN or change the voicemail language, contact support and we'll do it for you.
Using Polly AI voicemail?
This article covers standard carrier voicemail. If you activated Polly voicemail, your messages and transcripts are on the line's Voicemail tab instead. See Setting Up Voicemail (Including Polly AI Voicemail).
Check your voicemail
From your Parrot Mobile phone
- Press and hold 1 on the dial pad, or dial 123 and press call.
- Enter your voicemail PIN when asked.
From another phone
Dial +1 (805) 637-7249, then enter your Parrot Mobile number and voicemail PIN when prompted.
Visual voicemail
- iPhone: open Phone and tap Voicemail. Tap a message to play it.
- Android: open the Phone app and tap Voicemail (in the bottom bar or the three-dot menu, depending on your phone).
Set up or change your greeting
- Press and hold 1 or dial 123 from your Parrot Mobile phone.
- The first time, follow the prompts to set a PIN and record your name and greeting.
- To change it later, choose personal options from the main menu (usually 4) and follow the greeting prompts.
On iPhone you can also record a greeting in Phone > Voicemail > Greeting.
Reset your voicemail PIN
- Dial
#793#from your Parrot Mobile phone. A new PIN is texted to you within a few minutes. - Or contact support. After verifying your account with your Support PIN, our team or AI assistant can reset it, and the new PIN is texted to your line.
Change the voicemail language
Voicemail prompts can be in English or Spanish. Contact support to switch. We'll verify your account with your Support PIN first.
Voicemail isn't working
- Check voicemail is on. Go to More > Line settings > Line features and make sure Voicemail is turned on. Changes can take a few minutes to reach the network.
- Check your plan includes talk minutes. Data-only plans don't include calling or voicemail.
- Check call forwarding. If you set up forwarding on your phone, missed calls may go there instead of voicemail.
- Visual voicemail not loading? Make sure you have a signal or Wi-Fi, restart the Phone app or your phone, or press and hold 1 to dial in instead.
- Mailbox full? Delete old messages to make room.
Related articles
- Setting Up Voicemail (Including Polly AI Voicemail)
- Two-Factor Authentication and Your Support PIN
- Trouble with Calls, Texts, or Data: Step-by-Step Troubleshooting
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